Legal
The rules,
written in full.
Everything that governs your purchase on Tienda Nelo: what happens to your data, how returns work, when you get invoiced and what the warranty covers.
Terms and conditions
The conditions of use for Tienda Nelo, from sign-up to purchase.
Privacy notice
What personal data we collect, why, and how it is protected.
Returns policy
Cancellations, returns and exchanges, with their deadlines.
Product policy
What may be sold on the platform and what is prohibited.
Shipping policy
Delivery times, costs, tracking and conditions.
Advertising policy
How products are advertised and what is not allowed.
Official stores
What makes a merchant verified inside Tienda Nelo.
Promotions policy
Rules for discounts, coupons and limited-time campaigns.
Billing policy
Deadlines and requirements for requesting your invoice.
Warranty policy
What the warranty covers and how to claim it.